Terms of Service

1. These terms, and who they apply to

These terms cover your use of Corrigenda, review software for primary-care centres that draft notes with an AI scribe: a record of every draft and approved note, and a queue where the centre’s own clinician reviews the flagged ones, so the history behind any note, and the correction of any transcription error, exists without the audio. They are a contract between Corrigenda AB, of Östra Hamngatan 16, 411 09 Göteborg, Sweden (“Corrigenda”, “we”) and the company that signs up (“Customer”, “you”).

The service is for businesses only, not consumers. By signing up you confirm that you are acting for your business and that you have the authority to commit your company.

The person who accepts these terms accepts them for the company, not for themselves. If you don’t have that authority, please don’t go ahead.

If documents disagree. This order applies: (1) a signed order form or agreement between us, (2) the data processing agreement, (3) these terms, (4) our Privacy Policy, (5) anything else on our website.

2. What the service is

The browser extension and its installation package for the care provider’s IT. The review record: one entry per scribe-drafted consultation, saved once at approval, with the consent mark, the draft, the approved text, the changes, the author, the scribe version and the times. Two classifiers that score each day’s notes overnight. The review queue, which puts every flagged note and a 2% random sample in front of the reviewer the care provider names for each centre, gives each a due date five working days on, sends reminders and shows overdue notes to the centre head and the DPO. The reviewer gives a verdict on each flagged passage. Personal logins for authors, reviewers, centre heads and the DPO, with roles the care provider sets. The correction log, where a request to an author is opened, answered and closed with a journal reference. The DPO console, with a signed monthly report per centre, the scribe version history with the edit rate beside it, and the full history of a disputed note within one working day. Twelve months of past notes loaded at onboarding.

3. What the service is not

These limits are deliberate, and they are part of what you are buying. They are not defects.

Not a scribe, and not a replacement for one. We don’t listen to the consultation, draft the note, suggest codes or referrals, or move anything into the journal. The scribe the care provider bought does that, as a certified medical device, and it stays in place. If the scribe is switched off in a room, the record for that room is empty.

Not a recording. We hold no audio and never receive it, so we can’t say what a patient or a clinician said. The record shows what the scribe drafted and what the clinician approved. A dispute about what was said in the room is not one our record can settle.

Not a clinical review. The queue asks the reviewer about transcription only: does the approved text say what a faithful transcript would say? A verdict in the record is not a second opinion on the diagnosis, the treatment or the plan, and the product gives no medical advice to an author or a patient.

Not a reviewing service. We supply no reviewers and read no notes. The care provider names the clinician who works each centre’s queue, from its own staff, and that person works under the care provider’s instructions and secrecy rules. We provide the software, the onboarding and the support.

Not a journal editor. Nothing in Corrigenda writes to the journal, and neither do we. The author makes any correction, in the journal system, under the rules for journal corrections, and closes it in our log with a reference. A correction request the author ignores stays open in the report.

4. What you need to do, and why it matters

What you get from the service depends a lot on things only you control. Please read this section carefully, because sections 9 and 10 build on it.

Install the extension by policy. The care provider’s IT installs the extension, through its own browser policy, on every consulting-room browser where the scribe is used, and keeps it there. A browser outside the policy produces notes with no captured draft, and the report counts those as gaps.

The consent click is the clinician’s. The consent mark records that a clinician confirmed the patient was informed and agreed. Informing the patient, and the words used, are the care provider’s routine. We record the confirmation. We don’t obtain the consent.

Name a reviewer for each centre. The care provider names a nurse or physician from its own staff, or the region’s clinical quality lead, as reviewer for each centre. The queue gives every note a due date five working days on and sends reminders, but working it is the reviewer’s job, and the monthly report shows every note read late.

Authors answer correction requests. A correction request goes to the note’s author. The author confirms or disputes it, makes any correction in the journal, and closes the request with the entry reference within five working days. The whole service rests on this habit, and the centre head can see the open requests.

The journal team provides the past notes. The care provider’s journal team exports the past twelve months of approved scribe-drafted notes in the format we document. Until it arrives, the review queue starts from the day the extension went live.

A processing agreement before the first note. The care provider signs its processing agreement with us before the extension is installed. We sign the care provider’s template and don’t supply our own. The extension captures nothing at a centre whose agreement is not in force.

Logins are personal. Every author, reviewer, centre head and DPO has a personal login, and the care provider tells us within one working day when someone leaves. A shared login leaves a gap in the evidence that we cannot repair.

5. Getting started, and what is free

The first centre runs for sixty days before any invoice.

If at day sixty the extension has captured a draft for fewer than 95% of that centre’s scribe sessions, there is no invoice and the contract ends, unless the care provider chooses otherwise.

Those sixty days are the full product: the nightly scoring, your reviewer’s queue, the correction log and the first monthly report.

6. Fees

Per centre, per year. EUR 16,800 per centre per year, invoiced yearly in advance after the first centre’s sixty days. A centre is one vårdcentral with its own centre head, however many of its clinicians use the scribe.

The region rate. From ten centres on one contract, the rate is EUR 13,200 per centre per year. The contract adds the region-wide scribe version history and one DPO console across all centres. A centre added mid-year pays for the months left.

The supervision contract. For a care provider with an open supervision case we quote a contract with a named account contact at Corrigenda, the full history of every disputed note within one working day at every centre, and past notes loaded before the extension rolls out. The price is quoted and written in the order form.

What is never charged. The extension and its installation package, loading twelve months of past notes, history exports for disputed notes, the DPO console and every login to the record, reviewers’ included, and the export of the record at the end of the contract.

Invoicing and VAT. Invoices come from a Swedish aktiebolag with a Swedish VAT number, in euro or Swedish krona, as the care provider chooses on the order form. Payment is due thirty days from the invoice.

7. Delivery, availability and support

The review queue, every working morning. By 07:00 each working day, every note flagged overnight and that day’s sample are in the centre’s review queue, each due five working days on. The queue reminds the reviewer on the third day and shows overdue notes to the centre head and the DPO. A morning the queue is late is credited at one twentieth of the centre’s monthly fee.

History of a disputed note. When the care provider names a note as disputed, its full entry is delivered in the DPO console within one working day, as a signed export the care provider can hand to a patient or an authority.

The monthly report and version alerts. Each centre’s signed report is ready by the fifth working day of the following month. When the scribe’s version changes, the DPO console shows it within twenty-four hours of the first note from the new version, with the edit rate before and after.

Support. Support is by email at [email protected]. We aim to reply within one business day. That is a target, not a guarantee.

8. The record, corrections and export

An entry is saved once. A note’s entry is saved at the moment of approval and can’t be changed afterwards. A verdict, a correction request, a closure, a failed capture or a comment is added as a new entry pointing to the first. This applies to us as much as to the care provider.

A correction lives in the journal. Our log records that a correction was requested, what the author answered, and the journal reference that closed it. The corrected text is in the journal, under the journal’s own rules. We hold no corrected copy of a note.

Export at any time, and at the end. The care provider can export any centre’s record at any time in open formats, and gets the whole record at the end of the contract before our copy is deleted. The export includes the entries, the verdicts, the correction log and the passage-and-verdict pairs.

9. What we promise, and what we don’t

We promise to provide the service with reasonable skill and care, and that we have the right to provide it.

We promise that an entry, once saved, is not altered. No note is sent to a third-party model API. No audio is held. Every flagged and every sampled note reaches the centre’s review queue with its due date, and nobody at Corrigenda reads it. A failed capture is recorded as a failure and never filled in. We don’t promise that the classifier flags every transcription error, that the care provider’s reviewer works the queue on time or gives a correct verdict, that an author acts on a correction request, or that a supervisory authority will find the care provider’s correction process adequate. The record is evidence of what was done, not a judgment on it.

Beyond that we give no other warranty. As far as the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

10. Liability

10.1 Neither of us limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law says can’t be limited.

10.2 Losses neither of us covers. Neither of us is liable for lost profit, revenue, expected savings, business, goodwill or reputation, or for any indirect or consequential loss, however it arises.

10.3 Specific exclusions. Where we have chosen not to act, we are not liable for what follows. We hold no audio, so we are not liable for a dispute only a recording could settle. We don’t write to the journal, so we are not liable for a correction an author didn’t make or made wrongly. We don’t review notes, clinical content included, so we are not liable for a reviewer’s verdict or for a diagnosis, a treatment or a plan recorded in a note. We are also not liable for notes drafted in a browser the care provider’s policy didn’t cover, for a change to the scribe’s screens in the days before our updated extension ships, or for the decision of a supervisory authority.

10.4 Cap. Our total liability under the contract is capped at the fees the care provider paid in the twelve months before the claim. For a late review queue, the remedy is the credit described under delivery. For a failed capture, the remedy is the entry recording the failure and, where we were at fault, a credit of the affected centre’s fee for the affected days.

10.5 You accept that the limits in sections 9 and 10 are a fair way to share risk, given the price and your part under section 4, and that we could not offer the service at this price without them.

11. Confidentiality and data

The fact that a care provider is our customer is confidential unless it tells us otherwise in writing, and a care provider under supervision has good reason to say nothing. We publish no customer names, logos or case studies. Every note, verdict and correction request in the record is the care provider’s confidential information and patient data under the processing agreement. Our own staff don’t read notes and are bound by written confidentiality all the same. The reviewers are the care provider’s staff, under the secrecy rules for health care staff in Sweden.

How we handle personal data is set out in our Privacy Policy and in the data processing agreement between us, which forms part of these terms. If the DPA and these terms disagree about personal data, the DPA wins.

12. Who owns what

The extension, the record, the classifiers, the DPO console and the report format are ours. The care provider gets a licence to use them for the length of the contract.

Every note, verdict, correction request and closure in the record is the care provider’s, and the patient data in it stays under the care provider’s control throughout.

The passage-and-verdict pairs that come from a care provider’s reviewers are the care provider’s. The classifier trained on them is handed over on request at the end of the contract.

The record’s export format is documented publicly, so the record stays readable without us.

You may not use our name or logo in public, and we may not use yours, without written permission first.

13. How long this lasts, and how it ends

13.1 The contract starts when you sign up and runs until one of us ends it.

13.2 You can end it. Cancel at any time. It takes effect at the end of the current billing month, unless section 6 sets a minimum term.

13.3 We can end it. We can end it with 30 days’ notice. We can end it immediately if you seriously break these terms and don’t fix it within 14 days of being told, if you become insolvent, or if your use exposes us to legal risk.

13.4 What happens then. We stop delivering and stop billing. You keep everything already delivered to you, and your right to use it continues. We delete or return our working copies as the DPA says. Sections 9, 10, 11 and 12 continue to apply.

14. Changes to these terms

We may update these terms. A change that matters takes effect 30 days after we email you about it. If you don’t accept it, you can end the contract before then. Using the service after that date means you accept the change.

15. Contact

Corrigenda AB, Östra Hamngatan 16, 411 09 Göteborg, Sweden
[email protected]

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